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Canada Archives | Full Duplex Digital Public Affairs
Successive news cycles can make for a cascading crisis

Successive news cycles can make for a cascading crisis

Earlier today I published an analysis of how Chief of Defence Staff Tom Lawson had managed a crisis inside the news cycle. I noted that his handling helped avert an immediate public crisis. And, for the most part, he did. His news story was essentially over before it...
How to screw up, apologize and recover inside the news cycle

How to screw up, apologize and recover inside the news cycle

Do you want to know how to make a big communications mistake and recover so fast it barely makes the news? This one happened so quickly, you may not have even known about it until now. EXECUTIVE SUMMARY Ill-conceived remarks by a key leader will almost always...
The first 10 #cdnpoli tweets

The first 10 #cdnpoli tweets

I was just interviewed for a piece by Kat Eschner for Spacing Magazine. She asked some great questions, including one I’ve never received before: What were the first 10 #cdnpoli tweets? So, I dug them up. Here they are, in order, starting all the way back...
Twitter occurrences and 25 years with TSB Canada

Twitter occurrences and 25 years with TSB Canada

Some organizations, despite the important work they do, struggle to communicate with the public over digital channels. A lot of this has to do with the fact that these organization don’t tweak their messaging for the channel and associated audience. They try to...